• Solution designed and developed in house
• There are no hidden costs
• Get support free for 1 year
• All possible bugs found are repaired Free
• You get free upgrades for 1 year
• You get free upgrades for 1 year

The CallTrack app has no hidden costs, You get free support and updates and also you don't have to purchase additional equipment, besides headphones that will be used by the agents of your call center.

We are keen to find the right VoIP solution for our customers, that's why we offer free consultance and total transparence in discussions that precedes the adoption of the solution.

• 100% responsive
• 100% interconnected
• Easy to manage and configure
• Custom IVR

Aplicatia CallTrack este responsive, va ofera o experienta de navigare si interactiune optima, indiferent de dispozitivul de pe care o accesati, fie el PC sau telefon mobil

CallTrack can be integrated / connected in a very short time with a variety CRM or CMS

• Real time status for every agent and number of calls answered per agent
• The list of completed calls but not answered by agents
• Reporting missed calls by: date, day of week, time, department, called number
• Reporting on the agent, department, date, day of week, hour
• Customized reports with drill-down on multiple dimensions
• Graphs for user uptime

You can generate and export complex reports, in real time, depending on the status of agents, calls that were not answered / agent, missed calls, agent charging and more.

It offers total freedom in generating reports, offering the ability to create them intuitive, by using drag & drop.

• Tracking phone conversions
• Informations about phone calls and phone conversions are automatically sent to Google Analytics
• Tracking phone calls received from various marketing campaigns

Pentru a monitoriza tranzacțiile telefonice, apeluri telefonice și conversii lor sunt trimise automat în Google Analytics pentru urmărirea de comert electronic. Integrarea este foarte util pentru magazine online care pot măsura impactul campaniilor de marketing și le optimizează în funcție de rezultatul acestora.

For a proper monitoring you can set and display different inbound phone numbers for marketing campaigns.

• Integration with customer's own CRM or ERP
• It is possible to open an pop-up whith client sheet, when a call is received, in the CRM or ERP used.
• You can create automated outbound campaigns
• It is possible to dial-out manually (click to call) or automatically depending on the load operators

You can import / export contact lists and generate campaigns based on the list, or based on the filters applied to it. Integrating the list of contacts ensures the recognition of caller before the call. You can perform manual dial-out (click to call) or automatically depending on the load agents (call originated)

The application allows creating campaigns (recurring) inbound or outbound with the possibility of targeting based on completed Custom fields (predictive dialing).